Reaching Out from the Desk
Posted by: Sara Rofofsky Marcus
Librarians traditionally sit behind the desk. More and more we are seeing librarians leave the desk, if not physically then virtually. Telephone a librarian, librarians going into classrooms or other locations not physically part of the library, IM or e-mail a librarian, these are all ways librarians have been reaching out to patrons wherever they might be. Is it a benefit or a detriment when the library starts to go to the patrons rather than requiring the patrons to come to the library? Some argue that the information needs of patrons come first, while others might feel that the physical library – the ambiance, the structure, the actual printed materials are just as important and cannot be showcased without physically visiting the library. Which is the correct answer?
It is hard to say. Embedded librarians, such as in course management systems and virtual access, are becoming more prevalent. Yet, libraries themselves, the physical locations, are equally important as they house knowledge and resources that cannot be brought to others. With the growing availability of digital resources this divide is lessening, but it is still there. The costs of licenses for such products can cause part of this divide – some products cost less if they are only accessible in the physical library and not by remote authentication. Should the budgets go towards the physical building or towards paying for off-site access?
What do you think?
