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OCLC’s QuestionPoint service is now collaborating with Mosio, a text messaging service to provide even better options for virtual reference.

Mosio serves as a cell phone text messaging solution for reference, allowing libraries to monitor multiple text messages through one online dashboard. Combine this with OCLC’s QuestionPoint service of chat, email, and search widgets, and you have yourself a really well rounded virtual service.  Both are fee based solutions for libraries.

We’ve been using Meebo here at WSU Libraries for our virtual reference service,which is a free solution for monitoring multiple chat services.  It also offers the option of text messaging, which we did institute.  We did explore Mosio, which is a great product, but we wanted to monitor our chat, email, and text through the same service and Mosio didn’t offer that at the time.  This new collaboration between Question Point and Mosio offers that option.

If any of you are using either of these services, or plan to offer them together, let us know how things are going.

This entry was posted on Tuesday, January 19th, 2010 at 10:04 am and is filed under In the News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.